The Quality of Our Service to You
We always seek to ensure that you get the best possible care. Staff undertake quality assurance visits and quality control checks. These visits enable us to improve services by acting upon your feedback.
Annually a qualified person will visit you to see that your needs and expectations are being met. You will have the opportunity to talk with them directly and have a friend or relative present. You may also contact our Branch Manager based at Fairway Healthcare Head Office at any time to air your views.
Once a year, you will be given a questionnaire asking you to record your satisfaction or otherwise with the care that you are receiving. The results of the survey will be collated and presented to the senior management group and a copy will be forwarded to CQC.
A qualified person will also undertake a quality control check on all Care Workers.
This involves them visiting and assessing Care Workers on duty to monitor the care we deliver.
All of these quality measures are strictly confidential and are treated seriously.